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[ Philadelphia EAP Care Manager ] Job Information
Category EAP Sub Category
Job Type Temporary Full-time Job Status Sourcing
Minimum Education College - Graduate Degree Title
Minimum Experience 3 Year No of Jobs 4
Duration Start Publishing 12/03/2019
Stop Publishing 04/03/2020

EAP Care Managers needed for full-time, temporary position working remotely. 

Responsible for providing first line Employee Assistance Program (EAP) support to assigned clients or members in a professional and confidential manner while adhering to corporate and departmental policies and procedures. Respond to incoming calls from members or clients regarding employee assistance program inquiries ensuring to place the highest priority on clinical care. Complete the intake process for each member case ensuring to collect necessary information in a confidential manner.

Provide assessment and referral or short-term problem resolution and referral for members ensuring to follow the case through resolution. As required, provide crisis stabilization to ensure the quick resolution of the client or member’s case. Continually assess members for risk issues and create safety plans ensuring to minimize risk. Based on department need, provide onsite Employee Assistance Program (EAP) support to assigned clients which includes obtaining internal approval or contract review to ensure service is within scope of service. Interface with client contacts (e.g., external supervisors, managers, human resources) regarding the benefits of products or services offered. Track and follow up with assigned EAP cases ensuring to adhere to established Standard Operating Procedures (SOP).

PA LSW with a minimum 3 years of mental health experience required preferably in a health care environment. Basic knowledge of Microsoft Word and Excel. May require working outside normal hours for crisis situations.

Preferred Skills
Posted 12/03/2019 17:29:43